If you need help with your order click below
Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail Info@outpost42.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Unit 4 Penns Road, Petersfield GU322EW
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Info@outpost42.com
Privacy & Cookie Policy
Effective date: [September 2025]
John Wick Candle (the “Site”) is owned and operated by Outpost 42 (“we”, “us”, “our”). Outpost 42 is the data controller for personal data collected via this Site. We respect your privacy and are committed to protecting your personal data.
1) What we collect
Identity & Contact: name, email, phone, billing and shipping address.
Order & Account: items purchased, order history, support messages, saved preferences.
Payment: card and wallet details are processed by our payment provider(s); we store tokens/reference IDs, not full card numbers.
Usage/Device (“Device Information”): IP address, time zone, browser/device type, pages viewed, referring URLs, and cookie IDs.
Marketing: your preferences and consent status for newsletters, cookies, and ads.
2) How we use your data (purposes & legal bases)
Perform a contract: process orders, take payment, ship goods, handle returns.
Legitimate interests: operate and secure the Site, prevent fraud/abuse, analytics to improve products and services, respond to enquiries.
Consent: send marketing emails/SMS and use non-essential cookies/advertising technologies. You may withdraw consent at any time.
Legal obligations: tax, accounting, regulatory compliance.
3) Sharing your data
We share data with trusted service providers acting under contracts and appropriate safeguards, for example:
Payment processing (e.g., Stripe/PayPal/etc.)
Ecommerce/hosting platform
Shipping & fulfilment providers
Analytics & performance tools (e.g., Google Analytics)
Marketing tools (e.g., Mailchimp/Klaviyo)
Fraud/security services
We may also disclose information to competent authorities where required by law, or in connection with a merger, acquisition, or asset transfer.
We do not sell personal data for money.
4) International transfers
Your data may be transferred outside the UK/EEA (e.g., to the US). Where we do so, we rely on recognised safeguards such as the UK/EU Standard Contractual Clauses and, where applicable, the UK Addendum.
5) Retention
We keep personal data only as long as necessary for the purposes above:
Orders & invoices: typically 6 years (accounting/legal requirements).
Customer service records: typically up to 3 years after last interaction.
Marketing data: until you unsubscribe or withdraw consent.
Cookies: per cookie lifespan (see below).
6) Your rights (UK/EU/EEA)
You have the right to request:
Access, rectification, erasure, restriction, portability
To object to processing based on legitimate interests
To withdraw consent at any time
You may also complain to your supervisory authority:
UK: Information Commissioner’s Office (ICO) – ico.org.uk
To exercise rights, email: info@outpost42.com
.
7) California privacy notice (CCPA/CPRA)
California residents may request:
Access, correction, deletion of their data
To opt out of “selling” or “sharing” personal information (including targeted advertising)
We honour “Do Not Sell or Share” requests and Global Privacy Control signals where applicable.
Requests: info@outpost42.com
.
8) Children
The Site is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided data, contact us to delete it.
9) Security
We use appropriate technical and organisational measures to protect personal data. However, no online service can be 100% secure.
10) Cookies & similar technologies
We use cookies, pixels, and similar technologies to make the Site work, measure performance, and (with consent) for marketing.
Cookie categories:
Strictly necessary: essential to core functionality (cart, checkout, login).
Performance/analytics: measure site use (e.g., Google Analytics).
Functional: remember preferences (language, region).
Advertising/targeting: personalise ads, measure campaigns (requires consent).
Managing cookies: via our cookie banner or your browser settings. Blocking some cookies may impact functionality.
Examples (update for your actual setup):
_ga (Google Analytics): analytics; up to 24 months
_gid (Google Analytics): analytics; 24 hours
_gat (Google Analytics): throttling; 1 minute
session_id: essential for cart/session; expires at logout
11) Third-party links
Our Site may link to third-party sites/services. Their privacy practices are governed by their own policies.
12) Contact
Outpost 42
Email: info@outpost42.com
Address: Unit 4 Penns Road Petersfield GU322EW
13) Changes
We may update this Policy from time to time. The latest version will always be posted here with the effective date.